Air New Zealand

Top flight: Air NZ's sky-high innovations

Aviation innovation

Top flight: Air NZ's sky-high innovations

Innovators are often guilty of searching for solutions before identifying problems; of finding gaps in the market, without being sure if there’s a market in the gap. But, as Ben Fahy discovers, Air New Zealand can’t be accused of that and, in many cases, its clever use of technology is providing answers to a range of customer concerns, some voiced, some not.


Kiwi handbag and accessories label Saben is best-known for its consumer-facing designer collections, but it also creates custom goods for many of New Zealand’s largest corporate retailers. We went behind the scenes with founder Roanne Jacobson to find out more.


Not wanting to lose its edge on all things digital, Air New Zealand, the same airline that has a fairy granting wishes on Twitter, has announced an update to its mPass mobile application that now allows users to book flights using their smartphones or tablet devices, getting people one step closer to never needing to sit on their computers again.