The Internet has been a drag this week. Literally. I exceeded my 10 gigabyte allowance for the month within two weeks. Telecom slowed me down to less than dial-up. So I upped sticks from my home office and spent time at my office at Massey University. Nonetheless it was frustrating. It seemed pointless for the ISP to have a policy that disincentivises a valuable customer (If I was to leave they would have to sign up two standard customers to replace me—I wonder what the cost of aquisition per customer is—when you factor in advertising and cheap modems etc). I've come up with an idea (short of changing ISP) …
How does this sound?
Instead of slowing you down—how about assigning the unused portion of your previous month as a 'good grace'. Unused bandwidth doesn't accumulate—you have to leave some fat in it for the ISP. After all, what good does it do for Telecom to fetter customers who obviously want speed? I imagine the programming required would be minimal.
For Telecom it would be an opportunity to cement its relationship with me, rather than have a vocal, antagonised customer queering the pitch in an increasingly competitive arena.
If this sounds petty or petulant … it's not.
I am coming to understand what better informed pundits like Rod Drury have been banging on about. I use the web more and more as the core tool of my business. As an independent creative it is my line-out/in to the world. I want my partners (including ISPs) to take a stake in my success to care about it as much as me. I try to understand the issues of people who supply me to make me look good (photographers, designers, writers etc).
Let's hold hands people. Hug a few trees …
Or better still hug some fibre optic cable …
An item on TV3's Campbell Live about 'The Loop' I confess to letting out a whoop! If schools in the Nelson region can have the kind of access to the web that allows an MP3 of a song to be downloaded in less than a minute—why can't we?
I may be a johnny-come-lately to the conversation but it's something that needs to be resolved.
What do you think?
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