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Why human-centred design should be at the centre when designing employee experiences

Idealog + Humankind

Why human-centred design should be at the centre when designing employee experiences

For many years, human-centred design has been successfully applied to customer experience (CX) and user experience (UX), but Humankind founder Samantha Gadd says it’s about time this kind of thinking is applied to employee experience (EX) too. In light of the Humankind Employee Experience Awards approaching, we have a chat about what kind of audacious change is needed to transform the industry.