Simple, human, and flexible. Three words used to describe the redesign inspiration behind BBVA’s new ATM machines, crafted by global deign consultancy IDEO. Being driven by the desire to make self-service banking more intuitive led to a number of ground-breaking innovations, including turning the ATM by 90 degrees to give people more privacy, simplifying the interface by providing just one slot for all media, and seamlessly merging the real and the virtual world on a big touch screen.
IDEO describe the resulting product as an industry game-changer that moves the ATM from commodity product to bespoke device tailored to the needs of a particular bank’s customers.
Five pilot ATM units were installed at BBVA branches in Madrid earlier this year and BBVA plans to roll out the ATMs in different countries over the next few years.
Idealog has been covering the most interesting people, businesses and issues from the fields of innovation, design, technology and urban development for over 12 years. And we're asking for your support so we can keep telling those stories, inspire more entrepreneurs to start their own businesses and keep pushing New Zealand forward. Give over $5 a month and you will not only be supporting New Zealand innovation, but you’ll also receive a print subscription, an Idealog t-shirt and a copy of the new book by David Downs and Dr. Michelle Dickinson, No. 8 Recharged (while stocks last).