The Coffee Club was the big victor at this year's Franchise Awards, repeating last year's feat in winning Franchise System of the Year as well as Franchisee of the Year for its Bethlehem branch.
Judges said The Coffee Club was a sound franchise system that truly sets the benchmark.
"They have taken yet another step up from last year with further development in their approaches to understand and respond to customers. They have also clearly taken on board previous feedback to continuously improve their business systems and reporting and have used it to further grow their franchise system. The Coffee Club’s approach to align the strategy, structures and processes in their business is approaching ‘role model’ level."
The Coffee Club Bethlehem was praised as a standout franchisee with a strong understanding of their customer base and innovative approaches to customer relationships.
"Operating in a small and competitive environment, the attention to detail of The Coffee Club Bethlehem is second to none and is a deserving winner for the second year in a row."
The 19th Westpac New Zealand Franchise Awards were announced on Saturday evening and administered by the New Zealand Business Excellence Foundation.
Business Services Franchisee of the Year
Paramount Services Ltd. Bruce Mildon – Hawkes Bay
Business Services Franchise System of the Year KGA Limited
Paramount Franchise Services Ltd.
Food and Beverage Franchisee of the Year
The Coffee Club – Bethlehem
Food and Beverage Franchise System of the Year
The Coffee Club Franchising (NZ) Ltd
Highly Commended - BurgerFuel
Home Services Franchisee of the Year
V.I.P. Home Services Mount Maunganui
Home Services Franchise System of the Year
Green Acres Franchise Group
Lifestyle Services Franchisee of the Year
Just Cabins – West Coast
Highly Commended –SKIDS Willow Bank and Sancta Maria
Lifestyle Services Franchise System of the Year
Just Cabins Ltd.
Retail Franchisees of the Year
Mister Minit – The Palms and Mister Minit – Shore City (Joint Award)
Retail Franchise System of the Year
Minit New Zealand Ltd.
Franchise Exporter of the Year Award
Service Provider of the Year
Emerging Franchise System of the Year
Pack & Send New Zealand
Highly Commended – Refresh Renovations