Wellington's Beetil has been acquired by Citrix and will join the organisation immediately, joining a roll call of New Zealand tech companies bought by US businesses.
Beetil, a privately-held cloud-based service desk technology provider, helps technical support professionals through incident tracking, end user self-service, configuration, change management and release management functionality.
The acquisition enables Citrix to expand the capabilities of its market-leading, cloud-based support product line, Citrix GoToAssist, with the addition of an integrated IT service desk solution, according to a statement releaed today.
Dan Lee, formerly chief executive officer of Beetil, will report to Elizabeth Cholawsky, VP and GM of the IT support line of business at Citrix. The terms of the acquisition were not disclosed.
“Beetil’s services are a natural complement to Citrix cloud-based IT support tools. The design is elegant, simple and meets the needs of technicians and end users alike,” said Brett Caine, SVP and GM for the online services division at Citrix.
“Together with the Beetil team, we will extend our leadership in delivering innovative cloud-based support. This acquisition reinforces our commitment to meeting the growing demand of our customers and the market for a simpler and integrated approach to IT support.”
Lee said Beetil was thrilled to join Citrix as the companies share a similar vision and culture.
“We share a common mission with Citrix: to help IT be strategic and responsive to today’s organisational needs,” said Lee.
“We founded Beetil to deliver a better cloud-based support and service management experience based on the best practice ITIL framework. We succeeded by delivering a complete support desk tool that is easy to use, easy to learn, and easy on the pocket."