New Zealand Police are singing the praises of Wellington-based software company Syl Semantics after adopting its search engine technology in three 24/7 contact centres.
Police have been using Syl Semantics specialist search technology since December, and Kieran Kortegast, centre manager for Southern Communications Centre who
led the project for police, said the use of a customised dictionary of commonly used police
acronyms, synonyms and operational terms, integrated into Syl, allowed staff to search using their normal operational jargon.
“An additional, and less expected benefit, has been that our staff have access to a wider range of data,” Kortegast said.
Syl Semantics chief executive Sean Wilson (pictured) said although the new search technology formally went live earlier this year, the company wasn't able to publicly announce the contract until now.
"Winning this business was an important milestone for our company.”
He said the use of specialist search engine technology, which provides results that are in context, means significantly improved search efficiency when compared to generic enterprise tools with a search component.
“We are now even more confident that Syl can offer very significant benefit to any organisation that has a commercial need for fast, accurate and comprehensive search across their structured or unstructured data environments.”