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Ombudsman's top tips for navigating new age of banking

Contactless payments are the future, says Banking Ombudsman Deborah Battell, who has released new guides on using contactless cards and mobile banking to help Joe Public avoid problems.

Contactless payments are the future, says Banking Ombudsman Deborah Battell, who has released new guides on using contactless cards and mobile banking to help Joe Public avoid problems.

“Contactless cards will gradually become the norm and smartphone use is increasing rapidly,” Battell said.

While it was a "sad fact" that customers need to be constantly wary of fraud and any method of banking had risks, as long as customers followed their bank’s terms and conditions of use, banking service providers will reimburse them in the case of unauthorised access.

Along with the usual advice like keeping your phone safe, monitoring your accounts regularly and avoiding unsecured internet networks, the ombudsman's top tips are:

• Auto-lock your phone and secure both your phone and account with strong passwords.
• Only use an app that is provided by your banking service provider and that is downloaded from one of the locations the bank tells you they will publish apps to (usually Apple App Store and Google Play).
• Keep your phone and app updated. Updates may be security-related.
• Delete any text messages from your banking service provider once you've read them.
• Log off completely from mobile banking when you've finished.