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Peter Dingle

Does not compute: Why AI, chatbots and virtual assistants will kill websites

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Does not compute: Why AI, chatbots and virtual assistants will kill websites

Come up with a name. Print some business cards. Get a website. Three things almost all businesses do when they’re starting out. But Peter Dingle says the rise of AI, the increasing sophistication of chatbots and virtual assistants, and changing expectations around customer service mean building that fancy new website is probably a waste of money.